Article  People Management               © 2009. Performance Development Pty. Ltd.

To get the best out of people at work, here are two tips ......

1. Try not to be an overly critical manager 

In a management role, it is of course part of your job to keep people on the right track and maintain certain standards in the workplace. And that sometimes involves pointing out mistakes and telling people where they might be going wrong.

But some people who move into management can become overly critical and needlessly nitpick about relatively unimportant detail. They don’t seem to be happy unless they are criticising and showing others how much more knowledgeable or capable they are compared to others.

Try to avoid this. Chances are, you will often have more knowledge and experience in your field than many of the people with whom you work. And that’s why the organisation selected you for the management role in the first place! 

Your job as a leader is to guide and develop others - not show them how incompetent they are compared to you. People learn best when they feel respected, receive encouragement and are helped to feel confident.

Sometimes the best thing for you to do wit ha staff member who comes to you with a technical problem, is not to jump in and give them the solution - but see if you can help them to discover the solution for themselves. Although this will take some patience on your part in the short-term, the benefit can be in the longer-term you are developing an employee who has greater self-reliance.

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2. Listen to people’s ideas


Staff feel valued when they feel that their suggestions are being listened to, and even better – converted into action and duly recognised for their idea. Research into what motivates people in the workplace has confirmed that staff seek a work environment in which their ideas and concerns are genuibely considered by management.

When you are listening to a new idea, be open-minded. Don’t shoot down a suggestion before you’ve heard it out in full. 

Regrettably, there are many managers who are too quick and too eager to show off their experience and knowledge and say that something won’t work because “it’s been tried before and it didn’t work”

Well, maybe you did try it before, but that doesn’t mean it won’t work now.
The effective manager is always open-minded and is never threatened by people who have fresh ideas – they remain open to the possibility that others can find a better way.  

For details of management training courses that we offer, return to home page Managment Training Courses

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